TripGoTrip.com ensures that every transaction you conduct online is in a safe and secure environment. To achieve this, TripGoTrip.com is protected by Secured Socket Layer (SSL) technology by E-Billing Solutions (EBS), the leaders in encryption technology. The process of encryption takes your credit card information and converts it into bits of code that are securely transmitted over the Internet. This scrambled data cannot be read as the information travels over the Internet. Your credit card details may be shared with our service providers or vendors to the extent deemed necessary.

We want you to feel confident about using TripGoTrip.com to plan and purchase your travel tickets, so we are committed to protecting the information we collect. While no Website can guarantee absolute security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. To prevent unauthorized access, maintain data accuracy, and ensure correct use of information, we will employ reasonable and current Internet security methods and technologies.

Any information which is specifically mentioned by TripGoTrip.com as Confidential shall be maintained confidentially by the user and shall not be disclosed unless as required by law or to serve the purpose of this agreement and the obligations of both the parties therein.

If you are more comfortable with giving your credit card information over phone, you can call our Customer Service Centre on Toll Free number. If you have any additional queries or concerns, please email us at customercare@tripgotrip.com, and we will reply within 24 hours.

TripGoTrip.com accepts payments through 'wire transfer', and 'credit cards’. Credit card holders can use American Express, MasterCard and Visa credit card to pay the amount. On-line credit card payment system is widely used and is safe. Except our service provider, your credit card details will not be shared with anyone. Once you are through with bookings such as hotel rooms, transportation, etc., all the transaction details will be sent to you. In addition to the amount billed, an extra service tax of 2% will be added to your billed amount.

You can cancel your booking by sending us the booking confirmation number or order id. After receipt your details and verification, your advance will be refunded to you via cheques/demand draft/ credit reversal. However, as per policy we will deduct some retention charge. In case if you booked using credit card, a processing fee of 5% will be deducted. Credit card transaction tax is according to Indian government rule and we are not liable for any dispute. You have to cancel your trip within a specific time period otherwise; a certain amount will be deducted from your advance.

We will refund the value of tickets purchased by you from our offices or airport ticketing counters directly to you. Refund shall be processed as per the mode of payment made. If the ticket has been paid for in cash, we will refund the amount in cash. If the ticket has been paid for by credit card, we will issue a credit slip. Tickets issued outside India will be refunded in the country where the ticket is purchased. The refund with regard to a ticket issued by a travel agent can only be done through that travel agent.